Shipping policy

Shipping Policy

Last updated: 17 August 2026

At LOS, we aim to make ordering your clothing as simple and straightforward as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are normally processed and dispatched within 2–4 working days of being placed.

Orders placed at weekends or on UK public holidays will normally begin processing on the next working day.

During particularly busy periods, product launches, promotions or seasonal periods, dispatch may take slightly longer. If we expect a significant delay, we will do our best to keep you informed.

Once your order has been dispatched, you will receive a confirmation email containing your delivery information and tracking details where tracking is available.

2. UK Delivery

We currently offer delivery throughout the United Kingdom.

Standard UK Delivery

Delivery time: Approximately 2–4 working days after dispatch

Delivery charge: Calculated and displayed at checkout.

Delivery times are estimates rather than guaranteed delivery dates.

Some remote areas of the UK may take slightly longer to receive deliveries.

3. Delivery to Northern Ireland

We may deliver to Northern Ireland where this option is available at checkout.

Delivery times and charges will be displayed during checkout before you complete your purchase.

4. International Delivery

Where international delivery is available, the available destinations, delivery options and costs will be displayed at checkout.

International delivery times vary depending on the destination and delivery service selected.

Customers ordering from outside the UK may be responsible for customs duties, import taxes, VAT or other charges imposed by the destination country.

These charges are outside LOS's control and, unless specifically stated otherwise at checkout, are the responsibility of the customer.

International deliveries may also be delayed by customs processing.

5. Delivery Estimates

The delivery times displayed on our website are estimates.

Once an order has been handed to the delivery provider, delivery is outside our direct control. Delays can occasionally occur because of:

Courier disruption
Severe weather
Public holidays
Industrial action
Customs processing
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will do our best to assist.

6. Tracking

Where a tracked delivery service is used, we will provide tracking information once your order has been dispatched.

Please use the tracking information provided to monitor your delivery.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

7. Incorrect Delivery Address

Please check your delivery address carefully before completing your order.

If you realise that you have entered an incorrect address, contact us as soon as possible.

We will do our best to amend the address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered our dispatch process.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange redelivery.

Additional delivery charges may apply where the failed delivery was caused by incorrect information supplied by the customer.

8. Missing or Lost Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us.

We may ask you to confirm your delivery address and provide any relevant information required to investigate the delivery with the courier.

Where a parcel is confirmed as lost or otherwise undelivered, we will work with the delivery provider to resolve the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

9. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where possible, please take photographs of the packaging and the product before disposing of any packaging materials.

If the product itself has been damaged during delivery, we will investigate the matter and arrange an appropriate remedy in accordance with your statutory rights.

10. Split Deliveries

In some circumstances, items from the same order may be dispatched separately.

If this happens, you may receive more than one delivery and, where applicable, separate tracking information.

You will not be charged additional delivery fees simply because we have chosen to split an order into multiple shipments, unless you have specifically requested additional delivery services.

11. Delivery Restrictions

We reserve the right to restrict delivery to certain locations where a suitable delivery service is unavailable.

If we are unable to deliver your order to the address provided, we will contact you and, where appropriate, arrange a refund.

12. Statutory Delivery Rights

Nothing in this Shipping Policy affects your statutory consumer rights.

For UK consumer purchases, goods should generally be delivered without undue delay and within 30 days, unless a different delivery period has been agreed with you.

If goods are not delivered within the agreed timeframe or within the applicable statutory period, you may have additional rights depending on the circumstances.