Terms of service
Terms of Service
Last updated: 17 August 2026
Welcome to LOS. These Terms of Service set out the terms that apply when you use our website or purchase products from us.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. About LOS
This website is operated by:
LOS
LOS Property Investments Ltd
5 Hillside Crescent, Leigh on Sea, Essex, SS9 1EN
Company number: 12811327
Email: hello@losclothing.co.uk
Throughout these Terms of Service, "LOS", "we", "us" and "our" refer to the business operating this website.
"You" and "your" refer to the person using our website or purchasing our products.
2. Using Our Website
You may use our website for lawful purposes only.
You must not:
- Use the website for any unlawful or fraudulent purpose
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Introduce viruses, malware or other harmful material
- Copy, reproduce or commercially exploit our website content without permission
- Use automated systems to scrape, copy or collect content from our website without our written permission
We reserve the right to suspend or restrict access to the website where we reasonably believe that it is being misused.
3. Our Products
We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.
However, colours displayed on different screens and devices can vary. As a result, the actual colour of a garment may differ slightly from the colour shown on your screen.
Product images are provided for illustrative purposes and may not always represent every minor variation in colour, finish or appearance.
We reserve the right to make reasonable changes to products, designs, packaging or specifications where necessary, provided that this does not materially affect the product you have ordered.
4. Product Availability
All products are subject to availability.
If an item becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and may offer you:
- A suitable alternative
- A different product
- A revised delivery date, where appropriate
- A full refund
If we are unable to fulfil your order, we will refund any payment you have made for the unavailable product.
5. Prices
All prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.
Where applicable, prices include VAT.
Delivery charges are shown separately during the checkout process unless we have stated that delivery is included.
We take reasonable care to ensure that prices displayed on our website are accurate. However, if we discover an obvious pricing error, we will contact you before processing your order.
If a product has been displayed at an obviously incorrect price, we are not obliged to supply the product at that incorrect price.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
After placing an order, you will normally receive an acknowledgement email confirming that we have received your order.
This acknowledgement does not necessarily mean that your order has been accepted.
Your order will be accepted when we send you confirmation that your products have been dispatched, or otherwise expressly confirm acceptance of your order.
Once accepted, a contract between you and LOS is formed.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:
- The product is unavailable
- There is an obvious pricing or product description error
- We suspect fraudulent or unauthorised activity
- We are unable to deliver to the address provided
- There has been an error in the order or payment process
If we cancel an order after you have paid, we will refund the amount paid for the cancelled order.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payment is processed securely through the payment providers made available through our Shopify store.
We do not normally have access to your full payment card details.
By placing an order, you confirm that you are authorised to use the payment method provided.
8. Delivery
We aim to dispatch and deliver orders within the timescales stated on our website.
Delivery times are estimates unless we have expressly agreed a specific delivery date with you.
Once your order has been dispatched, you will receive delivery information where available.
If your order is delayed, please contact us and we will do our best to assist.
For UK consumer orders, goods should generally be delivered without undue delay and, unless otherwise agreed, no later than 30 days after the contract is entered into.
Delivery arrangements, costs and estimated delivery times should also be clearly displayed to customers before they complete their purchase.
9. International Orders
If we offer delivery outside the UK, additional charges may apply, including customs duties, import taxes or other local charges.
Any such charges are generally the responsibility of the customer unless we expressly state otherwise.
Customers ordering from outside the UK are responsible for ensuring that the products they order can legally be imported into their country.
10. Returns, Refunds and Exchanges
Our Returns & Refunds Policy forms part of these Terms of Service.
If you change your mind about an online purchase, you generally have statutory cancellation rights under UK consumer law. Our Returns & Refunds Policy explains how to exercise these rights and how returns are handled.
Nothing in these Terms of Service limits your statutory consumer rights.
11. Faulty or Incorrect Products
We take care to ensure that products are supplied as described and are of satisfactory quality.
If you receive an item that is faulty, damaged or not as described, please contact us as soon as possible.
We will deal with the issue in accordance with your statutory consumer rights.
Nothing in these Terms of Service excludes or restricts rights that you have under applicable consumer law.
12. Intellectual Property
All content appearing on this website belongs to LOS or is used by us with permission.
This includes, but is not limited to:
- LOS logos and branding
- Clothing designs
- Product artwork
- Photographs
- Product descriptions
- Graphics
- Website layouts
- Text
- Illustrations
- Marketing material
You may view and use our website for personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, sell or commercially exploit our designs, branding, photographs or other content without our prior written permission.
13. LOS Branding
The LOS name, logos, artwork, designs and associated branding are owned by or licensed to LOS.
Nothing in these Terms gives you permission to use our trademarks, logos or designs without our prior written consent.
14. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience only.
We are not responsible for the content, availability, security, privacy practices or terms of third-party websites.
You should review the terms and privacy policies of third-party websites before using them.
15. Website Accuracy
We aim to keep the information on our website accurate and up to date.
However, we do not guarantee that all website content will always be completely accurate, current or free from errors.
We reserve the right to update, correct or remove content at any time.
16. Website Availability
We aim to keep the LOS website available and operating properly, but we cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Updates
- Security issues
- Third-party service interruptions
- Circumstances outside our reasonable control
17. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or restricted, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory rights relating to faulty or misdescribed goods. UK consumer contract terms must not attempt to exclude these responsibilities.
Subject to the above, LOS will not be responsible for losses that:
- Were not reasonably foreseeable
- Were not caused by our breach of these Terms
- Result from your misuse of our website or products
- Result from circumstances outside our reasonable control
Nothing in this section affects your statutory consumer rights.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Fire
- Flood
- Industrial disputes
- Transport disruption
- Internet or telecommunications failures
- Cybersecurity incidents
- Government action
- Changes in law
- Supplier or courier disruption
- Other circumstances that could not reasonably have been prevented
Where possible, we will keep you informed of significant delays and take reasonable steps to minimise their impact.
19. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it, how long we retain it and when it may be shared with third parties.
https://losclothing.co.uk/policies/privacy-policy
UK businesses that process customers' personal data generally need to provide an accessible privacy notice explaining matters such as why personal data is processed, how long it is retained and who it may be shared with.
20. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the operation of the website, including functions such as shopping baskets, checkout and security.
Other cookies may be used for analytics, advertising, personalisation or other purposes.
Where required by law, we will obtain your consent before placing non-essential cookies or similar technologies on your device.
You can manage your cookie preferences through our cookie settings.
UK guidance requires clear information about cookies and generally requires consent for non-essential cookies and similar technologies.
21. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on our website.
Changes will take effect when the updated terms are published, unless otherwise stated.
The Terms that apply to your order will generally be the version in force when you place that order.
22. Governing Law
These Terms of Service and any contract between you and LOS are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, this does not remove any mandatory consumer protections that apply to you under the law applicable to your circumstances.
23. Contact Us
If you have any questions about these Terms of Service, an order or our products, please contact us:
LOS
LOS Property Investments Ltd
5 Hillside Crescent, Leigh on Sea, Essex, SS9 1EN
Email: hello@losclothing.co.uk
Website: www.losclothing.co.uk
We aim to respond to customer enquiries as quickly as reasonably possible.